Customer Service by Amazon (CSBA) Web App Improvements
Product Vision Our vision is to improve the customer experience and Seller growth by allowing…
Connected Learner Styleguide
I was contracted as the team lead for An Airline Company to lead the User…
Mobile Cable & Video on Demand
Unity 2.0 Mobile - Rethinking and Redesigning for Today's Cable and Streaming Video Customers I…
Documentation Between Teams (Also Consumer Facing).
Documenting EVERY move we make! The documentation end of Unity has been a very interesting…
Protected: High Value Actions Inside of Chewy’s CRM Tools
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Protected: Delivery Experience Contextual Messaging
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Protected: Customer Service CRM – The 3rd Release & Beyond
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Protected: Customer Service CRM – Evolution & The 1st Release
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Protected: Customer Service CRM – A Vision
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Financialforce Pattern Library and UX Design Process
Serving as an instrumental part of the company, helping to drive reusable assets and pattern…