Documentation Between Teams (Also Consumer Facing).

The documentation end of Unity has been a very interesting journey for me. I have never documented design or engineering specifications quite so thoroughly. It has been quite the learning curve as we have gotten all of the information documented, approved and deployed.

What we have found is that the information we have documented is so extensive we needed to apply basic UXD principles to our wiki to make information easier to find starting with traditional card sorting and IA mapping. We began sorting and reorganizing content to make it easier to find, search, and gather requirements.

A light version of this wiki will eventually be customer facing for our smaller cable operators as their engineers will be deploying their own solutions and implementing Unity within their own backend catalogs, systems and environment constraints. For example some cable operators may deploy our traditional cable experience without video OnDemand, app features and functionality or caller ID.